Delivery Policy

Delivery Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Couriers

We use the following carriers to deliver our orders:

Parcel Force
DHL
Royal Mail
Countrywide 

Order Tracking

If a tracking number is provided by the shipping courier, we will update your order with the tracking information. Please note that some orders may not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the volumetric weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have an opportunity to not place your order if you decide not to.

*Please Note - Some areas may incur a extra 'Remote Area Surcharge' imposed by couriers, if this applies to your order we will contact you before we ship and you can either make payment for the Surcharge or we can provide a full refund.

Back Orders

For UK delivery addresses if an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

For delivery addresses outside of the UK we will contact you as soon as possible and inform you of any items that are out of stock and their likely lead time. You will then have the opportunity to delay the order until all products are in stock, or to continue with the shipping of all items in stock with a following shippment of all out of stock items, there may be a fee for this service.